Changes To Council Services on The Day Of Her Majesty Queen Elizabeth II's Funeral

As the Island observes a national bank holiday for Her Majesty Queen Elizabeth II’s State Funeral on Monday (19), here's what to expect from local council services.

This bank holiday will operate in the same way as others, with special arrangements for certain council services.

Adult Social Care and Housing Needs

Offices will be closed and normal service resumes on Tuesday 20 September. 

• Outside of these times urgent calls should be directed to Wightcare by calling (01983) 821105.
• If you are worried about a vulnerable adult, please contact Wightcare at (01983) 821105 (24 hours).

You do not need to know everything about a vulnerable adult and what is happening before you contact us.

IN AN EMERGENCY CONTACT THE POLICE BY DIALLING 999.

Bereavement Services

• Open as normal.

Crematorium Grounds and Book of Remembrance

The grounds can be accessed at any time, but if the gates are closed, please park on the road outside and use the pedestrian gate.

All cremation documentation, burial forms and music should be delivered at least three clear office working days before each service, especially over this period.

Building Control

Building Control will continue to operate a Dangerous Structure out-of-hours service over the bank holiday.

If there is immediate danger and a threat to life, call 999. For all other situations, please call (01983) 821105.

Children’s Services

Offices will be closed and normal service resumes on Tuesday 20 September. 

If you are worried a child is, or at risk of, suffering, neglect or abuse please contact the Children's Reception Team:

• Tel 0300 300 0117 (available 24 hours a day).

You do not need to know everything about a vulnerable adult and what is happening before you contact us.

IN AN EMERGENCY CONTACT THE POLICE BY DIALLING 999.

Contact Centre and Help Centres

Newport Help Centre will be open 10am-4pm to enable residents to sign the book of condolence.
All other services will be closed.

Coroner’s Office

The Coroner’s Office will be closed. It reopens as normal on Tuesday 20 September.

Council buildings or land

For emergencies involving council-owned buildings, please contact Wightcare at (01983) 821105.

Floating bridge

Cowes floating bridge is operating as normal

• First crossing from West Cowes at 5am, first crossing from East Cowes at 5.10am
• Last crossing from West Cowes at 12.20am, last crossing from East Cowes at 12.25am

Please check the Floating Bridge website for live status before travel as the above timetable may change due to any potential adverse weather.

Highways emergencies

Flooding, fallen trees, highway obstruction, traffic lights not working etc - please contact Island Roads, tel: 822440

Non-emergency highway issues can also be reported online at fms.islandroads.com

General information is available via the website www.islandroads.com

Leisure Services Facilities

Cliff lift:

• 6am – 10am Open
• 10am – 3.30pm  Closed
• 3.30pm – 9pm Open

The Heights:

• 6am – 10am Open
• 10am – 3.30pm  Closed
• 3.30pm – 9pm Open

Medina:

• 6am – 10am Open
• 10am – 3.30pm  Closed
• 3.30pm – 9.30pm Open

Theatre:

• Not open, no shows were scheduled to take place. 

Westridge:

• 6am – 10am Open
• 10am – 3.30pm  Closed
• 3.30pm – 9pm Open

Libraries

• All libraries are closed. Re-open as usual on Tuesday 20 September. 

Record Office

The Record Office is not open on Mondays or bank holidays.

Dinosaur Isle Museum

• Not open on Mondays in the winter period.

Cowes Maritime Museum

• Closed 

Museum of Island History

• Closed on Mondays

Newport Roman Villa

• Closed 

Planning

The planning department will be closed for the bank holiday.

Planning Enforcement complaints can continue to be made anytime online, and this can include reporting any alleged illegal works to protected trees.

Recycling and Waste Collection

Residents are being advised that waste, recycling and garden subscriptions collections will see one week of change to their usual collection day next week (week commencing 19 September), 

This will mean that all waste, recycling and garden waste collections for the week commencing Monday 19 September will run one day late.  

Collections for the week commencing Monday 26 September will resume on their normal day.  

Register Office

The Register Office will be closed and normal and normal service resumes on Tuesday 20 September.

Regulatory and Community Safety Services (Licensing, Environmental Health, Housing renewal and Trading Standards)

Offices will be closed and normal service resumes on Tuesday 20 September. If you wish to talk to a specific officer please make an appointment.

Revenues, Benefits, Parking Services, Blue Badges and Payments Team

Online applications remain available for council tax/local council tax support/housing benefit and Blue Badges.

For housing benefit payment arrangements, please visit: www.iow.gov.uk/housingbenefitpayments

To use the Citizens Access Portal to view your council tax account online, please visit www.iow.gov.uk/revsandbens (selecting Related Services and Links and then Citizens Access Portal).

To use the Citizens Access Benefits Portal to apply and notify a change of circumstances, please visit: www.iow.gov.uk