Shanklin Care Provider Rated Outstanding By CQC Following First Inspection

A home care provider based in Shanklin has been rated Outstanding by the Care Quality Commission following its first ever inspection.

Maximus Support Services Ltd, which supports people with mental health needs, autism and learning disabilities in their own homes across the Isle of Wight, received the top rating after inspectors visited in April.

At the time of the inspection, the service was providing personal care to 13 people.

The CQC rated the service Outstanding for being caring, responsive and well-led, while it was rated Good for safety and effectiveness.

Neil Cox praised the organisation’s staff and leadership team, saying inspectors found a service where people were being supported to build “meaningful, fulfilling lives”.

He said:

“What stood out most was the quality of the relationships between staff and the people they supported.

“Staff knew people exceptionally well and treated everyone as an individual, responding to their preferences, moods and goals with real compassion and flexibility.”

Inspectors highlighted examples of highly personalised care, including staff adapting environments to meet people’s comfort needs and supporting individuals through crisis situations and transitions from hospital back into the community.

The report also praised the service for helping people pursue personal goals, remain connected to their communities and maintain independence by directing their own care and daily routines.

Inspectors said managers were approachable, supportive and had created a culture where staff felt confident to speak up and continually improve the service.

The CQC said Maximus Support Services provides an example of “what outstanding care looks like”.

The full inspection report is expected to be published on the CQC website in the coming days.