Shanklin Care Home Told It Must Improve After CQC Inspection

An Isle of Wight care home has been rated ‘requires improvement’ after inspectors found people were not always protected from harm or treated with dignity and respect.

The Care Quality Commission has given Plean Dene on Luccombe Road in Shanklin the rating overall, as well as for its safe, effective, responsive and well-led categories.

The home, which is run by the Isle of Wight Council, provides accommodation and personal care for people with learning disabilities and autistic people.

Nine people were living there when the CQC carried out its inspection between July 17 and August 19.

The watchdog found risks were not always properly assessed or reduced, while there were not always enough suitably qualified and skilled staff to provide safe and effective support.

Inspectors also found people were not always treated as individuals, with concerns about dignity and respect.

The report said systems were not always in place to monitor and improve care, or make sure the service was meeting regulations.

Plean Dene was rated ‘good’ for caring.

The CQC also praised the provider for being open to feedback and taking action when concerns were raised, while people were observed being treated with kindness, empathy and compassion.

The council says it has already taken action to address the issues and has put in place a comprehensive improvement plan.

Laura Gaudion, the council's director of adult social care and housing needs, said the authority accepts the CQC's findings and remains committed to improving the quality of care at Plean Dene.

She said the report also recognised the caring approach of staff, positive feedback from relatives and partnership working with health professionals.

The council says the wellbeing, safety and quality of life of people living at Plean Dene remain its priority.