Almost Two-Thirds Of Recent Health And Social Care Feedback Negative - Report

Almost two-thirds of recent feedback on the Island’s health and social care services is negative, according to a report from the Isle of Wight’s health watchdog.

Further issues when trying to get a GP appointment, a lack of support for people with diabetes and struggles accessing NHS dentistry were key issues highlighted in Healthwatch Isle of Wight’s April 13 – May 12 Intelligence Report.

Overall, residents’ responses were 61 per cent negative (196), 36 per cent positive (116) and three per cent mixed or neutral (9).

Feedback the previous month, in the watchdog’s March 13 to April 12 report, was 45 per cent negative (196), 48 per cent positive (210) and seven per cent mixed or neutral (31).

One Islander told Healthwatch:

“Was registered with an NHS dentist for years. Appointment cancelled then told emergencies only and then dentist closed for good.”

Another said:

“I had waited a month for this appointment. I got to my appointment on time and waited half an hour to be seen. I felt like the doctor couldn’t get rid of me quick enough.”

A spokesperson for NHS Hampshire and Isle of Wight said:

“We would like to thank Healthwatch Isle of Wight for sharing this report, and for all they are doing to give local people on the Island a voice on these very important healthcare issues.

“We are pleased that Island residents have felt that there are more positive changes being made on the Isle of Wight as we work together alongside our partners and NHS provider trusts to ensure the best care possible but there is still more to do.

“The past two years has seen NHS dental access improve, GP appointments have risen, and we have launched more collaborative ways of working with our community services.

“Dental practices are paid a higher rate to address some of the geographical challenges and there are plans to further increase access.

“GP appointments have seen record highs and while we understand that not every patient will experience these positive steps directly, we are continually striving to ensure the NHS is delivering the best care for everyone.”