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Isle Of Wight At Forefront Of Ground-Breaking New Two-Way Police Messaging Service

A ground-breaking new way for victims of crime to speak directly to the police officer handling their case has been successfully launched across Hampshire and the Isle of Wight.

The innovative Victim's Portal will enable people who have reported a crime to check the status of the investigation, get updated as their case progresses, and message the officer in charge of their case (OIC), all through a link on their phone or computer.

 

As a victim of crime you have to receive an email or text message inviting you to the portal, this is not something you just go online and sign up for without an invite following reporting of certain crime types.

Hampshire and Isle of Wight Constabulary is one of two forces in the UK to now offer victims this service.

After someone reports a crime to 101 or 999, or via our website, they receive a link to use the Portal to check the status of the investigation.

They can also find the name and collar number of the OIC handling their case and their crime reference number.

To request an update, the victim can choose to use the new two-way messaging function to contact their OIC directly.

This is a completely new option for communication between frontline officers and victims of crime.

PCC Donna Jones said:

"I am thrilled to welcome the launch of the force's new Victims Portal.

"It marks a significant milestone in the Constabulary's commitment to providing victims with the support and care they deserve.

"The portal is crucial part of my all-encompassing Victim Care Hub, which places victims at the forefront of investigations and ensures they are offered emotional and practical support to help guide them through the criminal justice process.”

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