Isle Of Wight Hurst Stores Set For Closure

Isle of Wight retailer W Hurst & Son has announced that it will close two of its Island branches, with the future of a third store also under threat.

The popular retailer will shut its Ventnor and Freshwater branches, with the future of its Shanklin store also in limbo.

It follows more than 165 years of trading, with diminishing footfall and evolving consumer habits thought to have been the catalyst for the closures.

The branch closures will lead to a redundancy programme for the many who are employed by the company.

Shops in Ryde, Cowes and Newport are to remain open, while Hurst's Isle of Wight delivery service will also be retained.

A spokesperson for W Hurst and Son (IW) said:

"As a distinguished independent retailer, W Hurst & Son (IW) Ltd with a 166-year legacy on the Isle of Wight, announce a strategic realignment of our operations to ensure long-term sustainability amidst a shifting retail environment.

"Earlier this year, the company implemented a voluntary redundancy program. Subsequently, W Hurst & Son has continued to experience downward pressure on sales and footfall, a trend that has persisted since the pandemic.

"Despite proactive and ongoing efforts to adapt to evolving consumer shopping habits, the business is facing significant challenges stemming from the convenience offered by multinational online retailers and increased local competition from national brands over the past decade.

"Rising operational costs, influenced by recent UK budgetary measures, further compound the difficulties for an independent retail business of W Hurst & Son's size to maintain sustainability in the current economic climate, which is also impacted by global external factors and the broader UK economy.

"Following a comprehensive financial review, the company has made the difficult decision to announce the proposal to close the Ventnor and Freshwater branches, joining a growing number of retailers adapting to the current economic realities.

"W Hurst & Son (IW) Ltd expresses its deep appreciation for the years of support from the communities and loyal customers in both Ventnor and Freshwater. Trading will continue in these locations throughout the summer, with proposed final closures anticipated upon the sale of the properties.

"Regrettably, the proposed branch closures will necessitate a further redundancy program.

Additionally, W Hurst & Son (IW) Ltd is undertaking a thorough assessment of its Shanklin branch, which is now at risk of potential closure.

"The company is committed to exploring all possible avenues to maintain operations in Shanklin and will closely monitor performance and trading conditions before a final determination is made.

"We now begin a consultation process with our colleagues, prior to any final decisions being made.

"W Hurst & Son (IW) Ltd takes pride in its rich heritage and its historical ability to adapt. The company remains dedicated to its core values while strategically evolving to meet the demands of the modern retail landscape in 2025.

"W Hurst & Son (IW) Ltd continues to offer an exceptionally broad and diverse product range within its retail footprint, providing competitive pricing and strong value to our customers.

"Customers can continue to shop with confidence at W Hurst & Son's remaining locations in Cowes, Ryde, and Newport.

"While physical stores in Ventnor and Freshwater are proposed to close, the company will maintain its Island-wide delivery service and online ordering system to serve customers in these areas.

"It is with considerable sadness that W Hurst & Son (IW) Ltd acknowledges the impact of these decisions on its valued colleagues, many of whom have demonstrated remarkable long-term commitment to the company.

"The dedication and extensive product knowledge of the entire team have been instrumental in achieving positive service ratings, customer feedback and awards.

"W Hurst & Son (IW) Ltd encourages local businesses with customer service-focused openings to consider these skilled individuals and welcomes reference requests if this proposal were to go ahead.

"Finally, W Hurst & Son (IW) Ltd extends its sincere gratitude to its colleagues, customers, and local business partners for their unwavering support over the years.

"The company remains focused on strategic evolution and looks forward to continued support as it adapts for the future."