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WightFibre Celebrates Customer Service Excellence Accolade

WightFibre has been awarded the Institute of Customer Service (ICS) ServiceMark with Distinction Accreditation.

The accolade is the highest level of accreditation awarded by the ICS and is currently held by just 16 organisations in the UK.

WightFibre is the first broadband company in the UK to secure the accreditation with distinction following a qualification process which involved a series of surveys and interviews with staff and customers.

John Irvine, chief executive officer at WightFibre said:

“I am extremely proud of the team for achieving the (award) and making us the first broadband company in the UK to (receive this) accolade.

"(This accolade) assures our customers they’ll receive not only some of the best broadband to be found anywhere in the world but also the best possible service.”

The independent assessor reviewing WightFibre’s accreditation added:

“Delivering excellent service to their customers is at the heart of everything the team at WightFibre do.

"Throughout the assessment, I saw care, consideration, and pride in everyone I spoke with. This goes for internal service experience also."

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