It seems a prescription is needed to sort out the problems at the new East Cowes Medical Centre.
Town Councillor Morris Barton has called the centre on Church Path in the town, "A perfect example of architects never actually interviewing doctors or patients about what kind of environment they'd like to live in or work in."
"A perfect example of architects never actually interviewing doctors or patients about what kind of environment they'd like to live in or work in."
The surgery opened on 19 September to replace facilities at Down House on York Avenue. That site will be developed into housing.
Beset with problems
The new surgery has been beset with problems, including a temperamental lift and communication failures between the surgery and local pharmacies.
Elderly and poorly patients have to leave their cars in a controlled car park at a neighbouring supermarket and access the surgery on the first floor.
A wonderful opportunity
East Cowes Town Councillor Morris Barton told Isle of Wight Radio, "It was a wonderful opportunity for the town but in terms of how it works it is lacking a human touch."
"The seating's like a railway station...I am a long term patient there. The doctors are excellent there and I wouldn't want to criticise them...but if you are ill and waiting to see a doctor you want some surroundings that give you some comfort. You could write a whole story about the faults.”
NHS to meet councillor
A spokesman for the NHS said: "Representatives from East Cowes GP Practice, Southampton Hampshire Isle of Wight and Portsmouth (SHIP) PCT Cluster and Isle of Wight Clinical Commissioning Group (CCG) [all the organisatons involved the building] will be meeting with Cllr Webster shortly to discuss the teething problems experienced by patients as services settle into this brand new state of the art building.
"Isle of Wight NHS Trust will be moving into the building on the 23rd October. All organisations involved in the development and use of the new building are keen that patients should have a good experience when using the new facilities and be proud of this new facility which is an important part of the regeneration of East Cowes," they concluded.